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Customer expectations have evolved—and so must your support strategy. While traditional call centers have long been the foundation of...

In today’s fast-paced, hyper-connected world, customer support has become a make-or-break factor for businesses. And leading the charge in...

It’s no secret—remote work is here to stay. And for support teams, that means one thing: adaptability is everything....

Let’s rewind to the time when calling customer service meant being stuck in a queue, listening to robotic hold...

Imagine creating an ideal remote-friendly team. Employees are connecting from coffee shops, city apartments, and other countries around the...

When a customer reaches out to a brand online, the very first thing they will do is chat with...