OmniChannel Contact Center + Service Desk Software

Telerain offers a comprehensive package consisting of the Omnichannel Contact Center along with the Service Desk software. It is an ideal choice for the Customer Service because of its ease of use and guarantee to deliver a wonderful customer experience.

Instantly connect and engage with customers via any channels

Phone

Chat

Email

Video

SMS

Social Media

Cloud software service

Unified Platform

Customers today are connected via mobile devices and expect fast, personalized engagement across various channels. It means that customers service teams need an adaptable and innovatuve platform with powerful AI-driven insights to help them learn from each interaction.

Cloud Call Center Software

Single Agent Workspace for 360 Degree view of Customer Journey

Discover and all in one Omni-channel Customer Service platform with an intuitive agent workspace allowing you to seamlessly integrate with your current CRM. Meet your clients any place they are and give them an easy, astounding involvement in your Company. Treat them to a client experience that moves them from fulfilled customer to your bigest fan.

Single Agent Workspace

Single Agent Workspace

Connecting All Channels

Connecting All Channels

Knowledge & Collaboration

Knowledge & Collaboration

Integrating Apps & CRMs

Integrating Apps & CRMs

Reports & Analytics

Reports & Analytics

Flexible API Model

Flexible API Model

Compliance & Security

Compliance & Security

AI + Bots + more

AI + Bots + more

Different deployment models handle the various diverse client demands

different
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