All-In-One Cloud Contact Center & Telephony Solution

Extends your CRM’s functionality to increase agent efficiency and create a personalized customer experience.

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One Company One Platform

Whether you’re a frontline agent, a marketing manager, or the CEO, all the tools you need for business unified communications – collaborating, engaging, and analyzing customers are all in one place (Voice, Chat, Email, Meetings, Surveys, Analytics, and Service CRM software).

Contact center with AI

Contact Center AI solutions combined with Amazon AI, improving customer experience as well as operational efficiency. The result? More personalized, intuitive customer care from the first “Hello.” Live agents get recommendations in real time using speech recognition and search technology using knowledge sources that can help resolve customer issues more quickly and helpfully.

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Easily integrate with CRM

Automatically sync call data to your CRM to save time and avoid switching back and forth between systems. You’ll be able to review call recordings; check the history of each account, lead, or contact; and see full context around every conversation.

For Customer Service

Manage all customer interactions as one single conversation. A cloud contact center platform that supports all customer touchpoints. Telerain’s Well designed user interface increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction.

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For Sales teams

Auto dial your hottest leads, with local calling numbers that increase pick-up rate. It sends each prospect’s contact activity straight to their screens, with detailed reporting pulled straight from CRM.

Enterprise Ready & Easy-to-Use Software

Regardless of your team size, we provide a secure enterprise level solution at an affordable, SME price point.

Reliable

Reliable

With data centers located across North America, Europe and Asia, Telerain’s global redundant cloud-infrastructure with 99.9995% uptime provides the ease of mind to scale and grow your business.

Extensive

Extensive

Support blended multimedia agent interactions in one place with functionality designed for Voice, Voicemail, Fax, SMS, Chat and Email. All features are included in every plan – you only pay for concurrent agent use.

Intuitive

Intuitive

East-to-use, browser based toolbar empowers agents to quickly adapt to the software to manage all inbound & outbound communications without ever hanging to navigate away from your CRM.

Effortless

Effortless

Say goodbye to scheduled downtime long integrations, and maintaining hardware or software. Make configuration changes to your contact center on-the-fly without having to depend on any service providers.

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