OmniChannel Contact Center + Service Desk Software

KruptoConnect offers a comprehensive package consisting of the Omnichannel Contact Center along with the Service Desk software. It is an ideal choice for the Customer Service because of its ease of use and guarantee to deliver a wonderful customer experience.

Instantly connect and engage with customers via any channels

Phone

Chat

Email

Video

SMS

Social Media

omnichannel

Unified Platform

Customers today are connected via mobile devices and expect fast, personalized engagement across various channels. It means that customers service teams need an adaptable and innovatuve platform with powerful AI-driven insights to help them learn from each interaction.

unified-platform

Single Agent Workspace for 360 Degree view of Customer Journey

Discover and all in one Omni-channel Customer Service platform with an intuitive agent workspace allowing you to seamlessly integrate with your current CRM. Meet your clients any place they are and give them an easy, astounding involvement in your Company. Treat them to a client experience that moves them from fulfilled customer to your bigest fan.

Single Agent Workspace

Single Agent Workspace

Connecting All Channels

Connecting All Channels

Knowledge & Collaboration

Knowledge & Collaboration

Integrating Apps & CRMs

Integrating Apps & CRMs

Reports & Analytics

Reports & Analytics

Flexible API Model

Flexible API Model

Compliance & Security

Compliance & Security

AI + Bots + more

AI + Bots + more

Different desployment models handle the various diverse cleint demands

different

Enterprise Ready & Easy-to-Use Software

Regardless of your team size, we provide a secure enterprise level solution at an affordable, SME price point.

Reliable

Reliable

With data centers located across North America, Europe and Asia, Telerain’s global redundant cloud-infrastructure with 99.9995% uptime provides the ease of mind to scale and grow your business.

Extensive

Extensive

Support multimedia agent interactions in one place with functionality for Voice, Voicemail, Fax, SMS, Chat and Email. All features are included in every plan – you only pay for concurrent agent.

Intuitive

Intuitive

East-to-use, browser based toolbar empowers agents to quickly adapt to the software to manage all inbound & outbound communications without hanging to navigate away from your CRM.

Effortless

Effortless

Say goodbye to scheduled downtime integrations, and maintaining hardware or software. Make configuration to your contact center on-the-fly without having to depend on any service providers.

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