Work at Home Agents
Tech companies nowadays are open to work-from-home culture for their agents as it benefits both employers and their employees. The benefits, such as increased cost efficiency, reduced attrition, business continuity, and disaster recovery management to name a few, are so convincing that the home-based models are becoming the most viable contingency plans for many companies. Within these benefits also lies a valuable outcome.
Work At Home Agents Solution
KruptoConnect provides a complete cloud contact center solution with an omnichannel web-based agent environment. This includes robust supervisory controls for agent assistance and training support which increases productivity.
Home or remote agents only need access to the internet and a computer to deliver support. A pure Web-based Solution makes it easy to get them up and running instantly.
Contact Center supervisors don’t need to be physically present to effectively manage their agents. They can listen in on calls, observe an agent’s screen and even take over customer interaction if needed.
KruptoConnect runs on the AWS IP platform which answers over 1 billion calls and SMS messages per year. KruptoConnect geo-distributed architecture allows agents to be located anywhere in the world.