Work at Home Agents
The benefits of the home-based model are compelling. From cost efficiency to disaster recovery to reduced attrition, the established trend of the homebased model resonates with many of us. But why are these benefits so worthwhile? Because within these benefits is an even more valuable outcome.
Simple Principle
The real motivation for deploying and managing the at-home agent: improved agent satisfaction leads to increased customer satisfaction which results in improved customer loyalty. There are several positive benefits for adding home workers which include:
- Wider recruitment opportunities
- Higher agent retention
- Improved employee morale
- Lower operating costs
- Improved business continuity coverage
- Reduce carbon footprint
These benefits are only possible with Cloud Contact center systems that provide remote agents with a rich telephony and desktop environment utilizing standard web-based services. Systems with these characteristics are easy to deploy and use, and are coupled with a management infrastructure that enables remote supervisory control.
Work At Home Agents Solution
KruptoConnect provides a complete cloud contact center solution with a omni-channel web-based agent environment. It includes robust supervisory controls for agent assistance and training support which increases productivity.
Easy Access
Home or remote agents only need access to the Internet and a computer to deliver support. Pure Web-based Solution makes it easy to get them up and running instantly.
Present Anytime
Contact Center supervisors don’t need to be physically present to effectively manage their agents. They can listen in on calls, observe an agent’s screen and even take over the customer interaction if needed.
Agents Everywhere
KruptoConnect runs on the AWS IP platform which answers over 1 billion calls and SMS messages per year. KruptoConnect geo-distributed architecture allow agents to be located anywhere in the world.
