Work at Home Agents
The tech companies now-a-days are open to work from home culture for their agents as it benefits both the employers and the employees. The benefits, such as increased cost efficiency, reduced attrition, business continuity and disaster recovery management to name a few, are so convincing that the home-based models are becoming the most viable contingency plans for many companies. Within these benefits also lies a valuable outcome.
Simple Principle
The real motivation for deploying and managing the at-home agent: improved agent satisfaction leads to increased customer satisfaction which results in improved customer loyalty. There are several positive benefits for adding home workers which include:
- Wider recruitment opportunities
- Higher agent retention
- Improved employee morale
- Lower operating costs
- Improved business continuity coverage
- Reduce carbon footprint
These benefits are only possible with Cloud Contact center systems that provide remote agents with a rich telephony and desktop environment utilizing standard web-based services. Systems with these characteristics are easy to deploy and use, and are coupled with a management infrastructure that enables remote supervisory control.
Work At Home Agents Solution
KruptoConnect provides a complete cloud contact center solution with a omni-channel web-based agent environment. It includes robust supervisory controls for agent assistance and training support which increases productivity.
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