KruptoConnect Cloud solutions make it easy to replace your legacy contact center by delivering call distribution, Omni-channel contact and IVR from a consolidated resource in the cloud. The pay-per-use subscription model makes it easy to afford and deploy. The benefits of this solution are:
KruptoConnect Omni-channel, cloud-based contact center solution enhances customer satisfaction while reducing cost.
Costs are always part of the equation when considering a contact center strategy. However, costs must also be balanced with providing a great customer experience. A virtual contact center with features designed for distributed services can meet expectations of delivering exceptional customer care at a reduced cost.
- Data sharing between channels including phone, voice self-service/IVR, email, chat and social support more effective communications and provide a unified view of the customer.
- Intelligent call routing with a universal queue allows contact center managers to prioritize one channel response over another and distribute inquiries to various agent groups or outsourcers.
- Real-time reporting and “Voice of the Customer” call plus screen recording provides a feedback loop to customer care management.
KruptoConnect Contact OnDemand offers leading edge technology in a cloud-based solution without the capital investment required of a premise-based solution.
- System updates are regularly applied.
- Experienced staff of contact center support specialists, Telephony & Networking engineers and Voice Engineers persistently optimize performance while delivering innovation.
KruptoConnect reliability and scalability are proven by our track record of supporting a high-volume service that is designed to excel under stress. Our IP cloud contact center platform processes more than 1 billion calls and SMS text messages per year globally with exceptional reliability.