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Powerful, Easiest-to-Use

Omnichannel Cloud Contact Center Software

Let customers reach you over the channel of their choice – voice, email, chat, SMS, and social media – and quickly get the answers they seek, whether via intelligent self-service or seamless access to subject-matter experts beyond the contact center. Use AI-driven analytics to understand customers’ concerns and increase profitability by delivering solutions that address their needs.
Employee Experience, Assistance and Analytics

Quality Management

Implement comprehensive quality management processes to ensure consistent service delivery and customer satisfaction.

Reporting and Dashboards

Access comprehensive reporting and intuitive dashboards for real-time insights into performance metrics and customer service trends.

AI-enhanced Agent Evaluation

Leverage AI for enhanced agent evaluation, ensuring objective performance assessments and targeted training for continuous improvement.

AI Insights/Voice of the Customer

Gain valuable insights from AI-powered analysis of customer interactions, allowing for a deeper understanding of customer needs and preferences.

Agent Assistance

Provide agents with intelligent assistance tools for efficient issue resolution and improved customer service delivery.

Agent Compliance

Ensure agent adherence to regulatory and company standards through compliance monitoring and enforcement tools.

Survey Management

Gather and analyze customer feedback through effective survey management tools, enabling businesses to make data-driven decisions and improve customer experiences.

Integrations with Industry

Integrations with Industry-leading Solutions

Seamlessly integrate Telerain’s robust contact center software with industry-leading solutions, enhancing operational efficiency and streamlining communication workflows. Our flexible integrations empower businesses to leverage the full potential of their existing tools and systems, ensuring a cohesive and optimized customer experience.

Our Clients

Get Started Today

Find out what makes our customers so excited about working with us. Reach out today to schedule your free product demo.