Call Center Software with Intelligent AI IVR
The combination of AI along with IVR makes the customer’s experience more enjoyable, smooth, and fast as it reduces the entire call time, improves routing, and reduces automation costs. Telerain’s call center software simplifies and automates the resolution of service requests from customers.
Integrate
Our IVR platform uses APIs to easily integrate with existing IT systems. Access customer data in real-time by connecting to any application, platform, CRM, database, or other business systems. Flexible and adaptable, IVR goes beyond basic call routing, letting you automate entire customer interactions.
Secure
The IVR system is HIPAA, PCI-DSS, and SOC 2 compliant. Through this, the companies can automate the calls to furnish sensitive health information of the patients or financial information of the customer. It also uses secured and encrypted channels to process payments, claims, and customer inquiries.
Reporting
Using AI-IVR, you can predefine the script to interrogate each caller during the entire call duration. Through the detailed call report, you can find out where the caller experienced the call drop or got stuck. This allows you to view and navigate the entire IVR experience of each customer and troubleshoot the issues if any.
AI Powered
AI-powered call routing is done by software. It attempts to identify the intent of the caller and routes the call to the appropriate agent. The caller is not required to go through multiple phone menus or have to wait through the audio prompts thereby increasing overall customer satisfaction and a better customer experience.
Limitless
There is no limitation to our IVR, it can do anything that businesses can think of. Simple Javascript or Lua script-based Advance IVR routing.
Self-Service Capabilities
Automate caller requests through IVR to get customers moving quickly. They can request a live agent at any point – enjoying multiple contact options and a significantly improved experience.
Business Benefits
- Fast return on investment
- The lower total cost of ownership – Easy to deploy, program, and operate than 3rd party IVRs
- Increased adoption of self-service technology through comprehensive reporting and total IVR visibility.
- A better customer experience every time increases customer satisfaction and enhances customer retention.
- Reduced costs by reducing agent call volumes
- Reduced call times by gathering information from callers before they ever talk to a live agent
- Increased control with the flexibility to manage exactly how you want to handle inbound calls
- Streamlined purchasing, implementation, and support through a single vendor
Benefits of Self Service IVR
Reducing wait times is crucial for delivering a positive customer experience. With Telerain’s interactive voice response (IVR) solutions, businesses can manage customer calls more efficiently by directing callers to the appropriate agents or self-service service options. Our IVR systems leverage conversational AI and natural language processing, enabling customers to interact using voice commands instead of navigating complex menus. This intelligent routing significantly minimizes delays, enhances caller satisfaction, and optimizes operational efficiency for your contact center.
Telerain’s advanced IVR technology empowers businesses with customizable service options that adapt to specific industry needs. By integrating conversational AI with robust IVR solutions, customer inquiries are handled with precision, whether it’s for general support, billing, or technical issues. The seamless flow of customer calls through automated systems ensures faster resolution and frees up live agents to focus on more complex problems, improving overall service quality and boosting productivity.