March 9, 2023/
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We’re living in a world driven by digital transformation. The digital transformation has touched every part of our lives....
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March 3, 2023/
Let us first recognize that both terms, cloud-based call center and on-premise call centers, refer to customer service, albeit...
February 20, 2023/
Cloud computing is now a viable option not only for large corporations with multiple branches or large sums of...
January 11, 2023/
If you had asked customers about their experience communicating with your call centers a year or two ago, they...
December 1, 2022/
With the advent of the internet and evolving technologies, the environment for doing business has undergone a change most...
November 29, 2022/
When the pandemic hit the world unawares, it did not just alter the social and economic landscape, but also...