December 7, 2023/
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In the present time, businesses are turning to cloud contact center software on an increasing basis in the constantly...
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December 5, 2023/
In the rapidly evolving landscape of customer service, the integration of Artificial Intelligence (AI) into cloud call center software...
March 9, 2023/
We’re living in a world driven by digital transformation. The digital transformation has touched every part of our lives....
March 3, 2023/
Let us first recognize that both terms, cloud-based call center and on-premise call centers, refer to customer service, albeit...
February 20, 2023/
Cloud computing is now a viable option not only for large corporations with multiple branches or large sums of...
January 11, 2023/
If you had asked customers about their experience communicating with your call centers a year or two ago, they...