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Outbound IVR

 

Automate calls and provide engaging voice self-service

 

Enables engaging speech recognition applications that encourage voice self-service with on demand efficiency. Our integrated IVR can take advantage of data derived from previous interactions and Smartphone applications to intelligently resolve more calls quickly without agent assistance. AI enabled features make it easy to self change prompts and call flow segments to rapidly adjust to any conditions.

outbound-ivr
Engage

Automate calls with creative speech recognition dialogs

Respond

Immediately answer every call with speech or DTMF

Inform

Remember caller’s “last action” for self-service

Resolve

Inbound and outbound calls without agent assist

Adjust

Self-modify prompts and call flows

multichannel flexibility

Multichannel Flexibility

 

Outbound IVR works with our internal platform or your CRM resources to provide multichannel support that enhances customer care.

 
  • SMS for confirmation or reminders
  • Email for confirmation or reminders
  • Phone based reminders
  • Start in Smartphone app, continue in IVR
  • Complete historical interaction is sent to agent on transfer from IVR to avoid repeats
Speech or DTMF

Speech Or DTMF

Use engaging speech recognition dialogs or touchtone for call routing and voice self-service.

Mobile App Integration

Mobile App Integration

App integration enables multichannel support for text & voice over voice and data interactions.

Remember Last Action

Remember Last Action

Identify repeat callers with last action recall to deliver more intelligent interactions.

Contextual Awareness

Contextual Awareness

Pass context between channel components to facilitate a seamless end-to-end customer journey.

Integrated

Integrated

CRM makes it easy to modify prompts and portions of dialogs based on previous interactions.

Lobby IVR Routing

Lobby IVR Routing

Immediately route callers with speech or DTMF input to reduce hold time and increase agent efficiency.

Reporting

Our IVR platform continually collects important information about every call and stores this detail securely in the database. Each call generates a single Call Detail Record (CDR) containing more than 300 different metrics.

Trend Report
 

Trend Report

Graphically charts call duration, call volume, and other stats over time.

Call Volumes
 

Call Volumes

Gives the statistics of number of calls handled during a period of time.

ASR & DTMF
 

ASR & DTMF

Input attempts, caller behaviors, responses.

Call Information
 

Call Information

Data such as call start time, duration, ANI, DNIS.

Transfer
 

Transfer

Transfer types, destinations and success/failure

Outbound IVR Applications

Outbound IVR can be used for a wide range of applications

Greet contacts with an audio message and educational detail

Alert for service plans and schedule based on voice input

Notify for new offers and achievement of rewards

Phone survey software is used in any field where a poll needs to be conducted. This is done by creating sets of survey questions. These questions are answered by the called contacts by pressing the numbers on their phone keypads.

IVR allows you to have an interactive call with your customers to verify their identity

Schedule calls to as reminders to update a policy

outbound-ivr-applications