Outbound Contact
Reaching customers – simple, compliant and profitable
Unified Solution that equips the enterprise to drive automated outbound, high-touch, multichannel campaigns via voice, email or SMS
- Sale Calls
- Generate Leads
- Follow up Calls
- Debit Collection Calls
- Appointment Booking
- Cross Selling
- Customer Service Calls
- Survey & Market Research


Benefits
- Increased agent productivity through predictive dialing
- Inbound service is protected through automatic SLA-based call blending.
- Achieve consistently better dialing performance while adhering to the compliance of the government regulations.
- Predictive, progressive, preview and agent-less dialing accomplish the business objectives of each campaign
- Get exclusively customized campaigns through full-featured campaign management.
Voice Dialer Pacing Options
Voice Dialer Pacing Options
This feature, identifies the number to be dialed from the CRM system and also sets its calling frequency. You can also decide how often the valuable customer data is to be input into the system.
Allows agents to populate records to an inbound campaign exclusion list which then filters the record out of the outbound campaign list.
Manually import or schedule the import of call lists and can then apply various filters to customize control of the execution of outbound call campaigns.
Select the automated multichannel escalation strategies deployed for critical notifications. Automated retry rules can be built for cross-media.
Leverage campaign management strategies to segment according to business rules, customer needs analysis, and customer data, before being prioritized.
Agents can seamlessly work inbound and outbound voice, IM, chat, email, SMS and workflow services concurrently, all within one system
Agents can belong to multiple outbound services at the same time, so the campaign configuration will determine which outbound service the agent will start.
Set calls automatically adhere to a schedule, fields can be set to allow calls already in the outbound queue and rerouted active calls to active service.
Outbound campaign agents can schedule customers for callbacks to themselves or any available agent in a working pool