Intelligent AI IVR

The combination of AI along with IVR makes the customer’s experience more enjoyable, smooth and fast as it reduces entire call time, improves routing and reduces the automation cost. It simplifies and automates the resolution of the service request from the customers.

Integrate

Our IVR platform uses APIs to easily integrate with existing IT systems. Access customer data in real time by connecting to any application, platform, CRM, database, or other business system. Flexible and adaptable, IVR goes beyond basic call routing, letting you automate entire customer interactions.

Secure

The IVR system is HIPAA, PCI-DSS and SOC 2 compliant. Through this the companies can automate the calls to furnish sensitive health information of the patients or financial information of the customer. It also uses secured and encrypted channels to process payments, claims and customer enquiries.

Reporting

Using AI-IVR, you can predefine the script to interrogate each caller during the entire call duration. Through the detailed call report, you can find out where the caller experienced the call drop or got stuck. This allows you to view and navigate the entire IVR experience of each customer and troubleshoot the issues, if any.

AI Powered

AI powered call routing is done by software. It attempts to identify the intent of the caller and routes the call to the appropriate agent. The caller is not required to go through multiple phone menus or have to wait through the audio prompts thereby increasing the overall customer satisfaction and a better customer experience.

Limitless

There is no limitation to our IVR, it can do anything what business can think of. Simple Javascript or Lua script based Advance IVR routing.

Self-Service Capabilities

Automate caller requests through IVR to get customers moving quickly. They can request a live agent at any point – enjoying multiple contact options and a significantly improved experience.

Business Benefits

Fast return on investment
Lower total cost of ownership – Easy to deploy, program and operate than 3rd party IVRs
Increased adoption of self-service technology through comprehensive reporting and total IVR visibility.
A better customer experience every time increases customer satisfaction and enhances customer retention.
Reduced costs by reducing agent call volumes
Reduced call times by gathering information from callers before they ever talk to a live agent
Increased control with the flexibility to manage exactly how you want to handle inbound calls
Streamlined purchasing, implementation, and support through a single vendor

Benefits of Self Service IVR