Intelligent AI IVR
The combination of AI along with IVR makes the customer’s experience more enjoyable, smooth and fast as it reduces entire call time, improves routing and reduces the automation cost. It simplifies and automates the resolution of the service request from the customers.
- Fast return on investment
- Lower total cost of ownership – Easy to deploy, program and operate than 3rd party IVRs
- Increased adoption of self-service technology through comprehensive reporting and total IVR visibility.
- A better customer experience every time increases customer satisfaction and enhances customer retention.
- Reduced costs by reducing agent call volumes
- Reduced call times by gathering information from callers before they ever talk to a live agent
- Increased control with the flexibility to manage exactly how you want to handle inbound calls
- Streamlined purchasing, implementation, and support through a single vendor