Insurance
“Insurance has become an increasingly price-competitive environment in which barriers to entry and switching costs are low. Carriers face constant pressure to attract new customers and reduce churn… and to be a leader by consistently exceeding customer expectations.”


Building loyalty just got easier
Competition throughout the insurance industry is tougher and customer expectations are greater. As a carrier, an agent or a third-party administrator, you feel the burden to keep the customers you have, while at the same time finding ways to grow your business. KruptoConnect helps you improve what matters “right now” to build customer loyalty, along with a foundation for growth at the same time.
With our ongoing innovation and all-in-one platform, you connect to policies, billing, claims, and content management solutions — to enable communications and process automation across the core systems you use. To get work done faster and more accurately, leverage our platform to capture, prioritize, route, escalate and track every step of key business and customer service processes.
And by unifying and tracking communications for calls and email as well as text messages, social media, web chat and fax, our platform lets you manage media channels that make it easy for customers to contact your organization — and speed the pace of interactions when they do. In all, our platform brings your operations together to make them more efficient and easier to navigate.
Simplify the application and underwriting process


Process claims more quickly
Improve customer service and operational efficiencies while reducing costs

One solution to surround your insurance processes
Application/Underwriting process
- Improve productivity by consolidating communications
- Quickly access resources: data, people, other offices, etc.
- Collect all required information
- Credit report, medical records, MVR, Loss run, photos, etc.
- Ease communication with agents
- Improve efficiency
- Route applications faster and more accurately
- Route associated calls, emails, social media, chats, faxes
- Standardize and streamline processes for review, approval, customer notification
- Automate the collection of third party application data
Claims Processing
- Settle claims more quickly
- Automate call distribution for precise first-time routing
- Provide immediate access to assigned adjuster
- Route claims by territory, skills, availability
- Quickly access claim status/activity
- Mobility for adjusters in the field
- Mobile access to the corporate system, messaging and data from anywhere, at all times
- Full-time availability via real-time presence management and one-number Find-me/Follow-me
- Rapid call recording queries, search millions of archived files in seconds
Customer service
- Single all-in-one solution
- Route and track all interaction media types
- Offer customers inbound and outbound contact options for phone, email, social media, chat, and faxes
- Unify departments and multi-site locations on one platform
- Readily involve available qualified employees
- Improve operational metrics and performance benchmarks
- Localize workflows between offices with virtual routing