Voice AI Agents
Reduce wait times and deflect routine calls with conversational IVR that understands why customers are calling, pulls real-time data from your systems, and completes tasks securely. When a human is needed, hand off with full context so agents resolve in less time.
- Intent-aware routing and self-service flows
- Secure, compliant processes (HIPAA, PCI-DSS)
- Drop-off heatmaps and IVR journey reports to fix friction
- Instant agent handoff with notes and next best actions
One workspace. Every channel.
Manage voice, email, chat, social, and SMS in one place. Route by skills and priority, record interactions 100%, and monitor performance with live dashboards. Automate QA, capture VOC insights, and close the loop with surveys.
ACD & skills routing
web chat
messaging/SMS
IVR
call recording
QA
reporting & dashboards
survey management
Scale your phones without the headaches
Spin up business hours, IVR menus, and voicemail quickly. For outbound, run compliant campaigns with branded caller ID, real-time monitoring, and detailed dispositions. Get local and toll-free numbers from multiple countries.
Queue callback
in-queue announcements
whisper coaching
AUX statuses
global numbering
100% recording
Voice AI Agents that resolve faster then escalate smarter
Understand & route
Detect intent and sentiment, then route to the best queue or self-service option.
Transact securely
Process sensitive steps via HIPAA/PCI-DSS compliant flows.
Hand off with context
Pass summaries, caller data, and dispositions seamlessly to live agents.
Conversational IVR (NLP)
Secure integrations (CRM/ERP APIs)
QA & Analytics (reports on drop-offs, intents)
Agent assist notes & wrap-up
One platform for every customer conversation
Manage voice, email, chat, social, and SMS in one place. Route by skills and priority, record 100% of interactions, and monitor performance with live dashboards.
ACD & Skills Routing
Ring strategies, priority queues, wait-time announcements, queue callback.
Omnichannel Inbox
Unify email, chat, social DMs, and SMS in one agent view.
100% Recording
Pause/resume, attach to activity feed for audits and quality management.
Dashboards & Reports
Real-time and historical KPIs at your fingertips.
Agent QA & VOC
AI-assisted evaluations and customer insights.
Surveys
Capture CSAT/NPS and close the loop with customers.Faster Response Time
Higher CSAT Scores
Recording Coverage
Elastic voice for inbound service and outbound growth
Scale your voice channels with flexible inbound and outbound workflows, backed by secure SIP trunking and global reach.
Inbound
- Business hours, IVR trees, voicemail & callbacks
- In-queue announcements, whisper coaching, AUX statuses
- Local & toll-free numbers across multiple countries
Outbound
- Campaign dialers, list management, dispositions
- Compliance recording for regulated markets
- Branded/programmable caller ID, queue callback return, scripting
Built-in recording, archiving & compliance
Telerain supports compliant recording and secure data controls across all channels — designed for regulated industries.
Recording & Archiving
100% call recording with compliant, encrypted storage and retention policies.
Frameworks
HIPAA, PCI-DSS, SOC 2 and GDPR frameworks implemented across the contact center stack.
Data Controls
Role-based access, end-to-end encryption, and audit reporting ensure total accountability.
Flexible plans for every contact center
Choose the right package for your team size and needs. No hidden fees, no complexity.
Ready to modernize your contact center?
