Collections
“Accounts Receivable Management is a competitive industry. It’s also ‘do more with less.’ When communications come down to an intelligent all-in-one solution, you get more out of the users in your contact center, with far less complexity from the technology you use”
Do more with less
Keep users active through a patented staging algorithm that more accurately predicts availability and reduces idle time, withdrawn attempts and abandons. Workflows allow multiple campaigns to be grouped together for peak efficiency — governed by built-in campaign transition rules that actively move users from one campaign to another for optimal performance.
Utilize a variety of methods: dynamic outbound caller ID on a contact-by-contact basis, monitoring and routing inbound money calls to the right user, and adjusting contact handling rules automatically via rules and policies to ensure that each contact is handled based on specific needs (right number, right place, right time).
Take advantage of skills-based dialing to match each contact to the right user before the outbound call is made. This way, you ensure a consistent contact rate by matching the right collector to the right account at the right time.
Ensure liquidation by implementing account level treatment strategies that allow you to execute the best approach. Easily create outbound IVR campaigns with recorded prompts or text-to-speech menu options. Also use dynamic outbound caller ID to ensure that each contact sees the number you want them to see.