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It’s no secret—remote work is here to stay. And for support teams, that means one thing: adaptability is everything....

Let’s rewind to the time when calling customer service meant being stuck in a queue, listening to robotic hold...

Imagine creating an ideal remote-friendly team. Employees are connecting from coffee shops, city apartments, and other countries around the...

When a customer reaches out to a brand online, the very first thing they will do is chat with...

Remote work is the new normal; teams are spread across cities, countries, time zones, and even continents. It made...

Hey there, business leaders and customer service enthusiasts!  Do you sometimes feel as if you’re balancing too many communication...