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Imagine creating an ideal remote-friendly team. Employees are connecting from coffee shops, city apartments, and other countries around the...

When a customer reaches out to a brand online, the very first thing they will do is chat with...

Remote work is the new normal; teams are spread across cities, countries, time zones, and even continents. It made...

Hey there, business leaders and customer service enthusiasts!  Do you sometimes feel as if you’re balancing too many communication...

Remember when operating a call center used to be a maze of entangled wires and bulky machinery?Agents were anchored...

Remember when remote work used to feel like a temporary fix? Fast-forward to 2025, and it’s become the new...