Banking
Integrate your data to our all-in-one platform, and you put a complete customer snapshot at the fingertips of every employee. That way, your customers are always in focus and your bank makes good things happen

Present a full view of every Customer And Enterprise-wide
Customer service is the key to banking success, and solutions to improve your contact center are a good start. But building a customer’s loyalty requires more. It requires a consistently reliable and superior service experience at every contact point across your enterprise. And that requires a solution to bring your contact center, branch locations, offices, employees and remote workers your entire enterprise together to deliver the service your customers expect.
With the Omni-Channel Solution from KruptoConnect , customers move through media channels and enterprise touch points seamlessly, and quickly. That makes your whole organization more responsive, so you can make the service experience more rewarding.
One solution for everything
For Customer Service
- Omni-channel access: phone, chat, email, web
- ACD, intelligent omni-channel queuing and skills-based routing
- Self-service automation — IVR and intelligent speech recognition
- Real-time quality monitoring
- Call and screen recording
- Automated post-call satisfaction surveys – Phone, Email and SMS
- Custom end-to-end reporting
- Interaction tracking and analytics enterprise-wide
- Blended campaign management
- Workforce optimization
For Employee
- Intuitive desktop interface and soft phone for interaction control
- Conferencing
- Real-time presence management
- Unified messaging
- IP PBX
- Screen pop
- Web chat and email auto response
- SMS
- Distributed branch support
- Remote access for mobile workers and at home agents
For the IT professional
- Single application platform
- Standards-based, SIP-architected all software architecture
- Inherent omnichannel processing
- Simplified central administration
- Easier deployment
- Broader integration to business systems and IP devices
- Standards-based Crypto security
- Multi-site interaction routing
- Business continuity and disaster recovery