Artificial Intelligence - Telerain Inc. | Cloud Contact Center Platform Skip to content

[mk_page_section attachment=”fixed” bg_position=”center center” bg_repeat=”no-repeat” video_opacity=”0.8″ el_class=”sixPer bannerBG cusWid” sidebar=”sidebar-1″][vc_column width=”1/2″][mk_image src=”https://www.telerain.com//wp-content/uploads/2019/03/ai-3.png” image_size=”full” align=”center” animation=”fade-in”][/vc_column][vc_column width=”1/2″][mk_padding_divider size=”100″][mk_fancy_title color=”#000f57″ size=”60″ line_height=”99″ font_weight=”bold” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” animation=”left-to-right” el_class=”fancy-custom-title”]Artificial Intelligence[/mk_fancy_title][vc_column_text el_class=”bannerSubText” css=”.vc_custom_1551864549979{margin-bottom: 0px !important;}”]Enhance, Augment or Transform provide a better sense of how customer-centric brands are leveraging AI to support the human element in their service operations [/vc_column_text][mk_padding_divider size=”60″][/vc_column][/mk_page_section][mk_page_section bg_position=”right center” bg_repeat=”no-repeat” sidebar=”sidebar-1″][vc_column][mk_padding_divider size=”70″][mk_fancy_title color=”#000f57″ size=”50″ line_height=”99″ font_weight=”bold” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” align=”center” el_class=”fancy-custom-title”]Smarter Business[/mk_fancy_title][mk_fancy_title color=”#000f57″ font_weight=”500″ txt_transform=”uppercase” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” align=”center” el_class=”fancy-custom-title”]Automate Repetitive tasks, Empower Agents and Reduce Cost[/mk_fancy_title][vc_column_text animation=”right-to-left” css=”.vc_custom_1557145447705{margin-bottom: 0px !important;}”]

The High accuracy of our suggestions lets you automate up to 33% of queries.  This saves precious time for your customer service operator, which allow them to focus on the complex situations where customers need more attention.  Your customers are happier as they get the service they deserve the moment they need it.

[/vc_column_text][/vc_column][/mk_page_section][mk_page_section sidebar=”sidebar-1″][vc_column][mk_fancy_title color=”#000f57″ size=”23″ line_height=”99″ font_weight=”bold” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” align=”center” el_class=”fancy-custom-title”]How it Works[/mk_fancy_title][vc_column_text align=”center” css=”.vc_custom_1557145540760{margin-bottom: 0px !important;}”]We bring practical applications of deep learning and AI to customer service operations. It analyzes incoming messages, predicts meta-data, routes cases, provides agents with accurate suggestions and automates responses.[/vc_column_text][vc_row_inner el_class=”how1″][vc_column_inner][mk_padding_divider][mk_image src=”https://www.telerain.com//wp-content/uploads/2019/05/how-01-v2.gif” image_size=”full” align=”center” animation=”bottom-to-top”][mk_padding_divider size=”70″][/vc_column_inner][/vc_row_inner][/vc_column][/mk_page_section][mk_page_section bg_color=”#f2f7ff” min_height=”2″ padding_top=”1″ padding_bottom=”1″ el_class=”sixPer” sidebar=”sidebar-1″][vc_column][/vc_column][/mk_page_section][mk_page_section sidebar=”sidebar-1″][vc_column][mk_padding_divider size=”100″][mk_fancy_title color=”#000f57″ size=”50″ line_height=”99″ font_weight=”bold” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” align=”center” animation=”bottom-to-top” el_class=”fancy-custom-title”]AI Features[/mk_fancy_title][vc_column_text align=”center” animation=”bottom-to-top” css=”.vc_custom_1516269237197{margin-bottom: 0px !important;}”]All the features you should know[/vc_column_text][/vc_column][/mk_page_section][mk_page_section padding_top=”0″ padding_bottom=”0″ sidebar=”sidebar-1″][vc_column width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-li-lab” icon_color=”#ff626d” title=”Reduce Average Handling Time” title_weight=”bold” title_color=”#222222″ title_top_padding=”0″ el_class=”icon-fw-600″]Bot rapidly classifies tickets and customer support requests. By placing messages in the right categories and routing them to the right team, Bot can increase agent capacity by ~30%. In addition, the AI learns from every agent interaction, so it gets smarter over time.[/mk_icon_box2][/vc_column][vc_column width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-moon-bubbles-4″ icon_color=”#41a4f7″ title=”Automate Repetitive Questions” title_weight=”bold” title_color=”#222222″ title_top_padding=”0″ el_class=”icon-fw-600″]Bot will automatically respond to repetitive questions, allowing you to support service disruptions and unexpected volume spikes. Your agent’s productivity increases by 30 – 50%.[/mk_icon_box2][/vc_column][vc_column width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-moon-lamp-4″ icon_color=”#8cc34c” title=”Streamline Your Knowledge” title_weight=”bold” title_color=”#222222″ title_top_padding=”0″ el_class=”icon-fw-600″]Bot will suggest the right answers to your agents, so they no longer have to search through templates or knowledge articles. And of course, no more copy-pasting from notepads.[/mk_icon_box2][/vc_column][/mk_page_section][mk_page_section padding_top=”0″ padding_bottom=”0″ sidebar=”sidebar-1″][vc_column width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-li-star” icon_color=”#dd3333″ title=”Improve Satisfaction” title_weight=”bold” title_color=”#222222″ title_top_padding=”0″ el_class=”icon-fw-600″]With bots, agents can delegate routine tasks, reduce strain, and concentrate on offering the best experience to customers.[/mk_icon_box2][/vc_column][vc_column width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-moon-cube-3″ icon_color=”#8224e3″ title=”Multiplatform” title_weight=”bold” title_color=”#222222″ title_top_padding=”0″ el_class=”icon-fw-600″]Integrations to wherever your customers are. Facebook Messenger, Slack & widgets for web/Mobile Apps.[/mk_icon_box2][/vc_column][vc_column width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-moon-lamp-4″ icon_color=”#ffca1e” title=”Be in Charge” title_weight=”bold” title_color=”#222222″ title_top_padding=”0″ el_class=”icon-fw-600″]Deep Learning Bot is not a naive bot that risks wasting your customers’ time with bad answers. Instead, because of our suggestions, your operator remains in control.[/mk_icon_box2][/vc_column][/mk_page_section][mk_page_section padding_top=”0″ padding_bottom=”0″ sidebar=”sidebar-1″][vc_column width=”2/12″][/vc_column][vc_column width=”4/12″][mk_icon_box2 icon_size=”32″ icon=”mk-moon-arrow-up-16″ icon_color=”#e91e63″ title=”IMPROVE AUTOMATICALLY” title_weight=”bold” title_color=”#222222″ title_top_padding=”0″ el_class=”icon-fw-600″]Our software learns every time you receive a question or use a suggestion. Simply put, as you use our software, the suggestions improve automatically.[/mk_icon_box2][/vc_column][vc_column width=”4/12″][mk_icon_box2 icon_size=”32″ icon=”mk-moon-lamp-4″ icon_color=”#2196f3″ title=”INTEGRATE WITH EVERY CRM” title_weight=”bold” title_color=”#222222″ title_top_padding=”0″ el_class=”icon-fw-600″]We brings the AI factor to your current CRM system. Whether you use Salesforce, Zendesk, Intercom or a different CRM, Bot integrates easily.[/mk_icon_box2][/vc_column][vc_column width=”2/12″][/vc_column][/mk_page_section][mk_page_section sidebar=”sidebar-1″][vc_column][mk_padding_divider size=”100″][vc_row_inner][vc_column_inner width=”1/3″][mk_custom_box corner_radius=”5″ bg_color=”#f2f7ff”][mk_padding_divider size=”30″][mk_fancy_title color=”#000f57″ size=”23″ line_height=”99″ font_weight=”bold” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” align=”center” animation=”right-to-left” el_class=”fancy-custom-title”]A lot of money[/mk_fancy_title][vc_column_text align=”center” animation=”bottom-to-top” css=”.vc_custom_1552042923635{margin-bottom: 0px !important;}”]If you have 1000 chat operators using our suggestions, every year you directly save:[/vc_column_text][mk_milestone icon_size=”large” align=”center” stop=”2000000″ speed=”1500″ prefix=”$” text_color=”#000f57″ font_family=”none” font_weight=”bold”][mk_padding_divider][mk_skill_meter percent=”100″ line_height=”50″ bar_color=”rgba(0,0,0,0)” color=”#000f57″ el_class=”cusBar”][mk_padding_divider][/mk_custom_box][/vc_column_inner][vc_column_inner width=”2/3″][mk_fancy_title color=”#000f57″ size=”50″ line_height=”99″ font_weight=”bold” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” animation=”right-to-left” el_class=”fancy-custom-title”]Benefits[/mk_fancy_title][mk_fancy_title color=”#000f57″ size=”23″ line_height=”99″ font_weight=”bold” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” animation=”right-to-left” el_class=”fancy-custom-title”]The value goes beyond savings.[/mk_fancy_title][mk_padding_divider][mk_icon_box icon=”mk-li-love” title=”Happy Customers” text_size=”18″ font_weight=”bold” style=”simple_ultimate” rounded_circle=”true” icon_color=”#ff2525″ title_color=”#222222″ animation=”right-to-left” el_class=”iconstyle2″]Customers no longer have to wait hours for a reply. The quality and consistency also increase. Your customers will love that.[/mk_icon_box][mk_icon_box icon=”mk-li-magnet” title=”Reduced Churn” text_size=”18″ font_weight=”bold” style=”simple_ultimate” rounded_circle=”true” icon_color=”#ff2525″ title_color=”#222222″ animation=”right-to-left” el_class=”iconstyle2″]89% of customers have permanently switched to a competitor after a bad experience. Happy customers will stay with you.[/mk_icon_box][mk_icon_box icon=”mk-li-lamp” title=”New Sales Conversations” text_size=”18″ font_weight=”bold” style=”simple_ultimate” rounded_circle=”true” icon_color=”#ff2525″ title_color=”#222222″ animation=”right-to-left” el_class=”iconstyle2″]Faster problem-solving enables more proactive sales conversations.[/mk_icon_box][mk_icon_box icon=”mk-moon-share-3″ title=”Shared Knowledge” text_size=”18″ font_weight=”bold” style=”simple_ultimate” rounded_circle=”true” icon_color=”#ff2525″ title_color=”#222222″ animation=”right-to-left” el_class=”iconstyle2″]All existing and new conversations are stored and your operator’s best practice answers are shared automatically through the suggestions.[/mk_icon_box][mk_icon_box icon=”mk-icon-bolt” title=”Faster & Cheaper onboarding” text_size=”18″ font_weight=”bold” style=”simple_ultimate” rounded_circle=”true” icon_color=”#ff2525″ title_color=”#222222″ animation=”right-to-left” el_class=”iconstyle2″]Your new operators would learn incredibly fast if they were always assisted by your most experienced operator. True AI is that operator.[/mk_icon_box][/vc_column_inner][/vc_row_inner][/vc_column][/mk_page_section][mk_page_section bg_position=”right top” bg_repeat=”no-repeat” sidebar=”sidebar-1″][vc_column width=”1/2″][mk_padding_divider size=”150″][mk_fancy_title color=”#000f57″ size=”50″ line_height=”99″ font_weight=”bold” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” animation=”left-to-right” el_class=”fancy-custom-title”]Practical Applications[/mk_fancy_title][vc_column_text animation=”right-to-left” css=”.vc_custom_1516161939610{margin-bottom: 0px !important;}”]There is a lot of hype today about chatbots, deep learning and AI. Having deployed scalable products across the entire spectrum, we understood the benefits and limitations of each technology. And built a product that brings together the best of deep learning research, chatbot interfaces and Human experiences for customer service.[/vc_column_text][mk_padding_divider size=”150″][/vc_column][vc_column width=”1/2″][mk_image src=”https://www.telerain.com//wp-content/uploads/2019/03/smart.png” image_size=”full” align=”center” animation=”fade-in”][/vc_column][/mk_page_section][mk_page_section bg_color=”#f2f7ff” el_class=”sixPer” sidebar=”sidebar-1″][vc_column][mk_padding_divider size=”100″][mk_fancy_title color=”#000f57″ size=”50″ line_height=”99″ font_weight=”bold” letter_spacing=”2″ margin_bottom=”0″ font_family=”none” align=”center” animation=”bottom-to-top” el_class=”fancy-custom-title”]In ChatbotLab you can do any Cases [/mk_fancy_title][mk_padding_divider][vc_row_inner el_class=”boxPadding”][vc_column_inner width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-magic” icon_color=”#ff626d” title=”Automating manual work” title_size=”15″ title_weight=”bold” title_color=”#000f57″ title_top_padding=”0″ animation=”bottom-to-top” el_class=”icon-fw-600″]Chatbots allow you to automate routine manual work. Does not require salary, work around the clock and do not make mistakes.[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-li-cart” icon_color=”#41a4f7″ title=”E-Commerce” title_size=”15″ title_weight=”bold” title_color=”#000f57″ title_top_padding=”0″ animation=”bottom-to-top” el_class=”icon-fw-600″]Chatbots will be useful for quick and repeat purchases. They can be universal consultants who communicate naturally.[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-bullhorn” icon_color=”#8cc24b” title=”Broadcasting” title_size=”15″ title_weight=”bold” title_color=”#000f57″ title_top_padding=”0″ animation=”bottom-to-top” el_class=”icon-fw-600″]Chatbots can quickly publish to their subscribers the latest news from various sources of data such as RSS, social networks.[/mk_icon_box2][/vc_column_inner][/vc_row_inner][mk_padding_divider][vc_row_inner el_class=”boxPadding”][vc_column_inner width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-ambulance” icon_color=”#dd3333″ title=”Technical support” title_size=”15″ title_weight=”bold” title_color=”#000f57″ title_top_padding=”0″ animation=”bottom-to-top” el_class=”icon-fw-600″]Replace the first technical support line with chatbot. Chatbots can inform, answer questions, help your customers. more…[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-code” icon_color=”#dd3333″ title=”Web widget” title_size=”15″ title_weight=”bold” title_color=”#000f57″ title_top_padding=”0″ animation=”bottom-to-top” el_class=”icon-fw-600″]Connect chatbot on your site? For this we have a web widget. With it, you can organize a web consultant who will communicate with your visitors.[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-li-joy” icon_color=”#e91e63″ title=”Entertainment” title_size=”15″ title_weight=”bold” title_color=”#000f57″ title_top_padding=”0″ animation=”bottom-to-top” el_class=”icon-fw-600″]Chatbots can easily and successfully be used for entertainment purposes, conduct a dialogue, surprise, amuse and delight your users.[/mk_icon_box2][/vc_column_inner][/vc_row_inner][mk_padding_divider][vc_row_inner el_class=”boxPadding”][vc_column_inner width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-li-cloud” icon_color=”#2196f3″ title=”Cloud services and SaaS” title_size=”15″ title_weight=”bold” title_color=”#000f57″ title_top_padding=”0″ animation=”bottom-to-top” el_class=”icon-fw-600″]Chat Bots allow you to organize the Soft as Service product available to your customers 24/7.[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-li-calendar” icon_color=”#8cc24b” title=”Appointments” title_size=”15″ title_weight=”bold” title_color=”#000f57″ title_top_padding=”0″ animation=”bottom-to-top” el_class=”icon-fw-600″]Chatbots allow you to make an appointment with a doctor, beauty salon, car repair shop.[/mk_icon_box2][/vc_column_inner][vc_column_inner width=”1/3″][mk_icon_box2 icon_size=”32″ icon=”mk-icon-bar-chart” icon_color=”#dd3333″ title=”Marketing” title_size=”15″ title_weight=”bold” title_color=”#000f57″ title_top_padding=”0″ animation=”bottom-to-top” el_class=”icon-fw-600″]With the help of chatbot you can organize surveys, questioning clients and organize marketing campaigns.[/mk_icon_box2][/vc_column_inner][/vc_row_inner][mk_padding_divider size=”100″][/vc_column][/mk_page_section]