Artificial Intelligence

Enhance, augment, or transform — discover how customer-centric brands are leveraging AI to support the human element in their service operations.

Smarter Business

Automate repetitive tasks, empower agents, and reduce costs. The high accuracy of our AI suggestions allows you to automate up to 33% of customer queries. This saves your operators valuable time so they can focus on complex cases where human attention matters the most.

How it Works

We bring practical applications of deep learning and AI to customer service operations. Our system analyzes incoming messages, predicts meta-data, routes cases, provides agents with accurate suggestions, and automates responses in real time.

AI Features

All the AI capabilities you should know.

Reduce Average Handling Time

AI classifies tickets & routes them correctly. Agent capacity increases by up to 30% as the bot learns over time.

Automate Repetitive Questions

Automatically respond to repetitive queries and manage volume spikes. Productivity increases by 30–50%.

Streamline Your Knowledge

Bot suggests accurate answers instantly so agents no longer search through templates or documents.

Improve Automatically

Our system improves with every question and suggestion used.

Improve Satisfaction

Bots handle routine work so agents can focus on delivering high-quality customer experiences.

Multiplatform

Integrate with Facebook Messenger, Slack, and widgets for websites & mobile apps.

Be in Charge

Your operators remain in control with accurate AI suggestions — not a naive bot.

Integrate With Every CRM

Easily integrates with Salesforce, Zendesk, Intercom, and more.

Benefits

If you have 1,000 chat operators using our suggestions, you can save up to: $2,000,000 / year

Happy Customers

No more long wait times. Faster and consistent replies your customers will love.

Reduced Churn

89% of customers switch after a bad experience. AI helps you retain them.

New Sales Conversations

Faster resolution means more time for proactive sales.

Shared Knowledge

Knowledge is stored and shared automatically through suggestions.

Faster & Cheaper Onboarding

New operators learn quickly with AI assistance modeled after your top staff.

Practical Applications

There is a lot of hype around chatbots and AI. Based on our experience deploying large-scale systems, we’ve built a product that blends deep learning, chatbot interfaces, and human expertise for exceptional customer service.

In ChatbotLab You Can Do Any Cases

Automating Manual Work

Automate routine manual tasks with 24/7 accuracy.

E-Commerce

Useful for quick & repeat purchases with natural communication.

Broadcasting

Publish instant updates from RSS feeds, APIs, or social networks.

Technical Support

Replace first-line support with automated responses.

Web Widget

Add a chatbot to your site using our easy-to-use widget.

Entertainment

Engage users with fun conversational bots.

Cloud Services & SaaS

Provide your services 24/7 through chatbot automation.

Appointments

Allow users to book appointments anytime.

Marketing

Run surveys, gather feedback, and automate campaigns.