What we do
The Crypto Connect offers the most efficient call center solutions, customized for all industries worldwide.
The Crypto Connect Technology
The Crypto Connect Managed Inbound Contact Center includes all ACD and IVR features needed for efficient operations — skill-based routing, intelligent IVR, logging, CRM integration, CTI, and more.
Routed Calls
Millions of calls handled daily with proven technology.
Solutions
On-demand contact-center solutions ready anytime.
Scales Easily
Used by businesses of every size and industry.
Calls are routed rapidly with reduced waiting time — customers connect from any device and reach the right agent anywhere in the world.
Why Crypto Connect?
We exceed expectations with the strongest cloud contact-center infrastructure supporting complex inbound/outbound traffic at scale.
- Predictive/Preview/Progressive Dialer
- IP PBX
- CRM Integration
- Advanced Reporting Engine
- Voice Recording
- Quality Monitoring
- ACD + IVR
- Multichannel & Social Media
New Technology
Optimizing ideal call timing using historical data. Answering Machine Detection filters machines, faxes, busy tones, and wrong numbers — pacing modulation boosts connections and reduces drops.
Supervisor Application
Supervisors can monitor performance across sites with real-time analytics & dashboards. Includes Whisper, Barge, Snoop, Conference, and more.
Myth Busters
Separating myths from facts about cloud contact center technology.
| MYTH | TRUTH |
|---|---|
| Availability | Active-Active servers ensure continuous uptime with zero-downtime upgrades. |
| Security | 24×7 monitoring with GLBA, PCI, HIPPA & SOX-grade controls. |
| Scalability | Scale from a few agents to thousands instantly. |
| Innovation | Cloud upgrades deploy instantly to all users. |
| Self-Service | World’s first fully managed cloud contact-center system with expert support. |
The Crypto Connect Core Competencies
A 360-degree communication suite using next-generation IP technology to solve complex communication challenges.