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Replacing Legacy System

 

Typically, an organization will invest in a premise-based contact center and then add solutions from additional vendors such as IVR, messaging, etc. A result is a growing number of communication channels with little if any integration between them. Additionally, budget and time constraints make an investment in upgrades, maintenance, and additional training more challenging.

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Our Solution

 

KruptoConnect Cloud solutions make it easy to replace your legacy contact center by delivering call distribution, Omnichannel contact, and IVR from a consolidated resource in the cloud. The pay-per-use subscription model makes it easy to afford and deploy. The benefits of this solution are:

KruptoConnect Omni-channel, cloud-based contact center solution enhances customer satisfaction while reducing cost.

Costs are always part of the equation when considering a contact center strategy. However, costs must also be balanced with providing a great customer experience. A virtual contact center with features designed for distributed services can meet expectations of delivering exceptional customer care at a reduced cost.

 

  1. Data sharing between channels including phone, voice self-service/IVR, email, chat, and social support more effective communications and provide a unified view of the customer.

  2. Intelligent call routing with a universal queue allows contact center managers to prioritize one channel response over another and distribute inquiries to various agent groups or outsourcers.

  3. Real-time reporting and “Voice of the Customer” call plus screen recording provide a feedback loop to customer care management.

KruptoConnect Contact OnDemand offers leading-edge technology in a cloud-based solution without the capital investment required of a premise-based solution.

 

  1. System updates are regularly applied.

  2. Experienced staff of contact center supports specialists, Telephony & Networking engineers, and Voice Engineers persistently optimize performance while delivering innovation.

KruptoConnect reliability and scalability are proven by our track record of supporting a high-volume service that is designed to excel under stress. Our IP cloud contact center platform processes more than 1 billion calls and SMS text messages per year globally with exceptional reliability.