Automate calls and provide engaging voice self-service
Enables engaging speech recognition applications that encourage voice self-service with on-demand efficiency. Our integrated IVR can take advantage of data derived from previous interactions and Smartphone applications to intelligently resolve more calls quickly without agent assistance. AI-enabled features make it easy to self-change prompts and call flow segments to rapidly adjust to any conditions.
Automate calls with creative speech recognition dialogs
Remember the caller’s “last action” for self-service
Inbound and outbound calls without agent assist
Self-modify prompts and calls flow
Outbound IVR works with our internal platform or your CRM resources to provide multichannel support that enhances customer care.
Speech Or DTMF
Use engaging speech recognition dialogs or touchtone for call routing and voice self-service.
Mobile App Integration
App integration enables multichannel support for text & voice over voice and data interactions.
Remember Last Action
Identify repeat callers with a last-action recall to deliver more intelligent interactions.
Pass context between channel components to facilitate a seamless end-to-end customer journey.
CRM makes it easy to modify prompts and portions of dialogue based on previous interactions.
Lobby IVR Routing
Immediately route callers with speech or DTMF input to reduce hold time and increase agent efficienc
Our IVR platform continually collects important information about every call and stores this detail securely in the database. Each call generates a single Call Detail Record (CDR) containing more than 300 different metrics.
Graphically charts call duration, call volume, and other stats over time.
Gives the statistics of the number of calls handled during a period of time.
ASR & DTMF
Input attempts, caller behaviors, responses.
Data such as call start time, duration, ANI, and DNIS.
Transfer types, destinations, and success/failure
Outbound IVR Applications
Outbound IVR can be used for a wide range of applications
Greet contacts with an audio message and educational detail
Alert for service plans and schedule based on voice input
Notify for new offers and achievement of rewards
Phone survey software is used in any field where a poll needs to be conducted. This is done by creating sets of survey questions. These questions are answered by the called contacts by pressing the numbers on their phone keypads.
IVR allows you to have an interactive call with your customers to verify their identity
Schedule calls to as reminders to update a policy