Intelligent AI IVR
The combination of AI along with IVR makes the customer’s experience more enjoyable, smooth, and fast as it reduces the entire call time, improves routing, and reduces automation costs. It simplifies and automates the resolution of service requests from customers.
Our IVR platform uses APIs to easily integrate with existing IT systems. Access customer data in real-time by connecting to any application, platform, CRM, database, or other business systems. Flexible and adaptable, IVR goes beyond basic call routing, letting you automate entire customer interactions.
The IVR system is HIPAA, PCI-DSS, and SOC 2 compliant. Through this, the companies can automate the calls to furnish sensitive health information of the patients or financial information of the customer. It also uses secured and encrypted channels to process payments, claims, and customer inquiries.
Using AI-IVR, you can predefine the script to interrogate each caller during the entire call duration. Through the detailed call report, you can find out where the caller experienced the call drop or got stuck. This allows you to view and navigate the entire IVR experience of each customer and troubleshoot the issues if any.
AI-powered call routing is done by software. It attempts to identify the intent of the caller and routes the call to the appropriate agent. The caller is not required to go through multiple phone menus or have to wait through the audio prompts thereby increasing overall customer satisfaction and a better customer experience.
Automate caller requests through IVR to get customers moving quickly. They can request a live agent at any point – enjoying multiple contact options and a significantly improved experience.